If you require assistance with the installation or operation of your WTI products, our friendly support staff is ready and willing to help ... and Technical Support is always free! We also have a demo/evaluation unit program for those who qualify. You can reach WTI Technical Support by calling toll free at 1-800-854-7226 or 1-888-280-7227 from 8:00 am to 5:00 pm Pacific Time.
When contacting technical support make sure to have the serial number. To get your serial number issue your unit a "/j*" and send us the output of the command. The command will let us know the make and model of the unit and what firmware it currently has in addition to the serial number.
If requesting an RMA please be sure to include the following information when contacting us:
/j*
Symptoms of the failure. Ex. Unit does not boot, ready light is solid
Company name, return ship to address, contact name and phone number.